In just a few short years, Artificial Intelligence (AI) has drastically changed how we interact with the world around us. AI solutions improve our everyday tasks by using data to understand and deliver better experiences. In the contact center space, where billions of interactions happen daily, AI is increasingly considered necessary to compete by providing faster, more accurate customer service effectively. NICE is thrilled to be recognized for Enlighten AI, the first comprehensive framework for customer experience (CX). Enlighten AI is a purpose-built set of AI technologies that make every CX application and process smarter in real-time.